About us:
Skywind Group is a privately held entertainment technology solutions provider.
Since our establishment in 2012, we have been growing steadily alongside our partners and customers, proud to witness their own headway augmented by our products in the iGaming industry.
We shape the future of our industry with world-class games, back-office and content management systems, hosting solutions, infrastructure, proprietary deep learning engine as well as a revolutionary user retention suite of products.
Join us today and be a part of our rapidly growing team of more than 600 professionals spanning 8 R&D centers across Romania, Ukraine, Belarus, Cyprus, the Philippines, Australia, etc.
For Romania one of the most well know award winning products is: Princess Casino.
Responsibilities:
- Ability to handle big amount of requests in given amount of time, with high quality and precision.
- Work with various monitoring systems, assist in the detection of issues.
- Following existing processes, and effectively execute them in practice.
- Respond to the customers via: Skype/chat/e-mails/phone.
- Draft documentation, training manuals and troubleshooting processes, updating as needed.
- Maintain professional credible relationships with key stakeholders (internal and external).
- Participate in service operational reviews, ensuring SLA s, KPI s and other data/information is provided to assist with such reviews.
Requirements:
- Good level of English (both writing and speaking).
- Advanced verbal/written communication skills, ability to deal with difficult clients.
- Excellent time management, organizational skills, ability to handle multiple concurrent tasks and projects with minimal supervision.
- Logical thinker with analytical and problem-solving mind-set, skills in unfavorable conditions.
- Ability to diagnose problematic events or issues, troubleshooting skills.
- Ability to accurately keep records with attention to details.
- Ability to work on a flexible schedule with night shifts.
- Ability to learn and develop yourself on a daily basis on the professional side.
Benefits:
• Professional growth as we grow day by day!
• Educational possibilities such as on-the-job training as continuous learning is one of our values that we strongly believe.
• Meal vouchers, private insurance, performance bonus plans, modern & central office near “Romana Plaza”.
• Warm and friendly attitude towards our new colleagues to make them feel welcomed and integrated alongside us.
• Possibility to work within a product company and to see the results of your work.
Contact for sending your CV in English:
- E mail ([email protected])
Thanks!